Case studies
What we built, why, and what changed.
Each write-up explains the problem, the architecture, the trade-offs we made and the results. Drafts awaiting client approval are clearly marked.
- Result pending · Deployment durationResult pending · Downtime per release
Cross-industry · Pakistan
Zero-downtime Next.js deployments on Azure DevOps
A CI/CD pipeline on Azure DevOps with a self-hosted agent that builds, tests and deploys Next.js applications to private servers with health checks and instant rollback.
Draft — awaiting client approval - Result pending · Share of conversations resolved by the botResult pending · Change in median first response time
Retail & eCommerce · TODO_REAL_VALUE
WhatsApp automation for customer engagement
A retail business moved customer conversations from staff phones to the official WhatsApp Business Platform, adding a shared inbox, bots for order questions and opt-in notifications.
Draft — awaiting client approval - Result pending · SLA compliance after rolloutResult pending · Reduction in duplicate tickets
Telecom & Contact Centers · TODO_REAL_VALUE
Omnichannel support desk rollout
A service company replaced separate mailboxes, phones and chat tools with CX Hub, giving every request a ticket, an owner and an SLA.
Draft — awaiting client approval - Result pending · Service level after cutoverResult pending · Change in abandonment rate
Telecom & Contact Centers · Pakistan
Contact center modernization on Asterisk/Issabel
A contact center moved from a legacy PBX to CONVERSA on Asterisk and Issabel, gaining skills-based routing, CRM screen pop-ups, searchable recordings and live wallboards.
Draft — awaiting client approval - Result pending · Payroll processing time per cycleResult pending · Reduction in payroll corrections
Manufacturing · Pakistan
Enterprise HR digitization
A multi-site employer replaced spreadsheet payroll and paper leave forms with RAINMAKER HRMS (DigiHRMS), linking biometric attendance, leave and payroll.
Draft — awaiting client approval - Result pending · Overdue corrective actionsResult pending · Time to produce committee packs
Banking & Finance · TODO_REAL_VALUE
Audit and compliance workflow automation
An internal audit function moved from spreadsheets and document templates to ASSURA, with risk-based planning, digital fieldwork and tracked corrective actions.
Draft — awaiting client approval - Result pending · On-time delivery rateResult pending · Fuel cost per kilometer
Logistics & Fleet · Pakistan
Fleet visibility for a logistics operator
A logistics operator replaced phone-based dispatch and paper logs with NAVIX live tracking, a driver app and fuel and maintenance analytics.
Draft — awaiting client approval - Result pending · Average ticket time at peakResult pending · Food cost variance
Hospitality & F&B · Pakistan
Restaurant chain operations
A restaurant group unified POS, kitchen screens and recipe-level inventory across branches with DINEX, plus WhatsApp ordering.
Draft — awaiting client approval - Result pending · Status of the engagementResult pending · Vendors onboarded in phase one
Retail & eCommerce · Oman
Multi-vendor marketplace platform
Scoping and architecture of a multi-vendor marketplace with vendor onboarding, catalogs, bidding, order splitting and payouts, prepared for a client in Oman.
Draft — awaiting client approval - Result pending · Self-service provisioning timeResult pending · Operator tickets per tenant
Cross-industry · Pakistan
Private cloud console for a hypervisor platform
A self-service web console for a hypervisor-based cloud platform, covering virtual machine provisioning, networking, snapshots and usage metering for tenants.
Draft — awaiting client approval
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