UI/UX Design
Software people understand on first use.
Research, journeys, prototypes and design systems that make complex business software feel simple.
UI/UX Design at INTELLIA, in brief
INTELLIA's UI/UX design service covers user research, journey mapping, information architecture, interactive prototypes, visual design and design systems for web, mobile and enterprise applications. Designs are tested with real users before development, and delivered as reusable components and tokens so engineering builds faster and the product stays consistent.
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Adoption fails long before launch
Enterprise software is often designed around the database rather than the people using it. The result is long training sessions, workarounds and staff quietly returning to spreadsheets. Poor UX also inflates development cost, because unclear screens are rebuilt after launch.
- Screens that mirror database tables instead of tasks
- Inconsistent components across modules and apps
- No testing with real users until after launch
- Accessibility ignored, excluding users and creating legal risk
Capabilities
What our UI/UX Design team delivers
User research
Interviews, contextual observation and analytics review to understand real tasks and pain points.
Journeys and information architecture
Task flows, navigation structure and content hierarchy for complex systems.
Interactive prototyping
Clickable prototypes to validate ideas with users and stakeholders before code.
Visual and interface design
Clean, accessible interfaces for web, mobile and dashboards, consistent with your brand.
Design systems
Tokens, components and documentation shared by design and engineering.
Usability and accessibility testing
Moderated tests, heuristic reviews and WCAG 2.2 AA audits with prioritized fixes.
Our approach
How a typical engagement runs
- 1
Understand
Research with users and stakeholders, plus a review of existing systems and data.
- 2
Frame
Personas, key tasks and success measures agreed with the team.
- 3
Explore
Sketches and low-fidelity flows to compare approaches quickly.
- 4
Prototype and test
High-fidelity prototypes tested with five to eight users per round.
- 5
Systematize and hand off
Design system, annotated specifications and support during development.
Why UX matters more in enterprise software than consumer apps
Consumer apps lose users who are confused. Enterprise systems keep them, and the cost shows up instead as training time, data-entry errors, support tickets and workarounds. A clearer screen that saves a clerk thirty seconds per transaction, multiplied by thousands of transactions a month, is often worth more than a new feature.
How we design for complex systems
- Task-first navigation. Menus organized around what people do, not around modules.
- Progressive disclosure. Show what is needed for the common case; reveal advanced options on demand.
- Clear status. Every record shows where it is in its workflow and what happens next.
- Forgiving forms. Inline validation, sensible defaults and drafts that save automatically.
- Consistent components. One way to filter a table, one way to approve a request, across every module.
Design and build together
Design rarely works in isolation. Our designers work in the same sprints as our web and mobile engineers, and every INTELLIA product, from CX Hub to LMS, shares a common design system.
Technologies we use
- Figma
- FigJam
- Design tokens
- Storybook
- Maze and moderated testing
- axe and Lighthouse accessibility audits
Related INTELLIA products
- Customer experience
CX Hub
Smart customer support platform
Omnichannel ticketing with AI assistance, SLAs and analytics for support teams of every size.
Learn about CX Hub - Education
LMS
Learning management system
Courses, assessments and certificates for schools, universities and corporate training.
Learn about LMS - Education
eSchool
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Admissions, fees, attendance, exams and parent communication for schools and school networks.
Learn about eSchool - People & operations
NAVIX
Centralized fleet management
Live tracking, dispatch, fuel and maintenance control for fleets of every size.
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Related case studies
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Private cloud console for a hypervisor platform
A self-service web console for a hypervisor-based cloud platform, covering virtual machine provisioning, networking, snapshots and usage metering for tenants.
Draft — awaiting client approval
Pricing and engagement
How we work together
Design can be engaged on its own or as part of a build. Standalone UX audits are a fast way to find what is hurting adoption in an existing system.
UX audit
Best for: Existing products with adoption problems
Heuristic review, analytics review and a short usability study with a prioritized fix list.
Product design phase
Best for: New products
Research through tested prototype, ready for development.
Embedded designer
Best for: Teams building continuously
A product designer working inside your sprint team monthly.
We do not publish fixed prices because scope drives cost. Every proposal states assumptions, inclusions and exclusions.
FAQ
UI/UX Design: common questions
What is the difference between UI and UX design?
Do you test designs with real users?
Can you redesign an existing system without rebuilding it?
What do developers receive at handoff?
Do your designs meet accessibility standards?
Planning a UI/UX Design project?
Tell us what you are trying to achieve. A solution architect will reply within one business day with next steps — not a sales script.