Telecom & Contact Centers
Every channel, one contact center.
Contact center platforms, omnichannel support and analytics for telecom operators and BPOs.
How does INTELLIA help telecom & contact centers organizations?
INTELLIA builds contact-center and customer-service software for telecom operators, BPOs and in-house service centers. CONVERSA provides Asterisk and Issabel based IVR, queues, dialing, recording and wallboards; CX Hub and LOOMX add email, chat and WhatsApp; and AI features include call transcription, summaries and reply suggestions. White-label options suit BPOs.
Challenges
What holds telecom & contact centers teams back
Licensing cost
Per-seat licenses on proprietary platforms limit scaling.
Channel silos
Voice, email and WhatsApp teams work in separate tools with separate metrics.
Quality at scale
Supervisors can review only a small fraction of calls.
Multi-client operations
BPOs need data isolation and client-specific reporting.
Solutions
Products and services that fit
- Customer experience
CONVERSA
Contact center management platform
Inbound, outbound and omnichannel contact center software built on Asterisk and Issabel telephony.
Learn about CONVERSA - Customer experience
CX Hub
Smart customer support platform
Omnichannel ticketing with AI assistance, SLAs and analytics for support teams of every size.
Learn about CX Hub - Customer experience
LOOMX
WhatsApp automation
Chatbots, shared inbox and opt-in campaigns on the official WhatsApp Business Platform.
Learn about LOOMX - Customer experience
RESOLV
Email management system
Shared mailboxes with AI triage, routing and SLAs for teams that live in email.
Learn about RESOLV
Measuring what matters
Service level, abandonment, handle time and first-contact resolution are the backbone metrics. Read contact-center metrics that matter, then explore CONVERSA and CX Hub.
Mini case study
Contact center modernization on Asterisk/Issabel
A contact center replaced its legacy PBX with CONVERSA, adding skills-based routing, CRM pop-ups, recording search and live wallboards.
Compliance
Regulatory considerations we design for
Call recording consent
IVR announcements and retention policies align with local requirements.
Do-not-call lists
Outbound campaigns honor suppression lists and calling-hour limits.
Data isolation for BPOs
Client data is segregated by tenant with separate access controls.
This is general information, not legal advice. Confirm obligations with your legal and compliance advisors.
FAQ
Telecom & Contact Centers software questions
What is Issabel?
Can CONVERSA replace our current PBX?
Is speech analytics available in Urdu?
Can a BPO white-label the platform?
Have a project in mind?
Tell us what you are trying to achieve. A solution architect will reply within one business day with next steps — not a sales script.