Healthcare
Less time on admin. More time on patients.
Patient communication, contact centers, facilities, HR and training software for hospitals, clinics and labs.
How does INTELLIA help healthcare organizations?
INTELLIA builds software for hospitals, clinic networks, diagnostic labs and pharmacies: appointment booking and reminders on WhatsApp, patient contact centers, report-ready notifications, facility and biomedical equipment maintenance, staff rostering and HR, and mandatory training. Patient data is handled with strict access control, audit trails and local hosting options.
Challenges
What holds healthcare teams back
Missed appointments
No-shows waste clinician time, and reminder calls are labor-intensive.
Overloaded phone lines
Patients cannot get through to book, ask about reports or reach a department.
Equipment downtime
Biomedical and facility equipment failures disrupt care when maintenance is reactive.
Shift-heavy workforce
Rosters, attendance and credentials for clinical staff are hard to manage manually.
Solutions
Products and services that fit
- Customer experience
LOOMX
WhatsApp automation
Chatbots, shared inbox and opt-in campaigns on the official WhatsApp Business Platform.
Learn about LOOMX - Customer experience
CONVERSA
Contact center management platform
Inbound, outbound and omnichannel contact center software built on Asterisk and Issabel telephony.
Learn about CONVERSA - Customer experience
CX Hub
Smart customer support platform
Omnichannel ticketing with AI assistance, SLAs and analytics for support teams of every size.
Learn about CX Hub - People & operations
FMS
Facility management system
Work orders, preventive maintenance and assets for buildings, campuses and multi-site portfolios.
Learn about FMS - People & operations
RAINMAKER HRMS
Human resource management system
Core HR, attendance, payroll and performance, configured for Pakistan and the GCC.
Learn about RAINMAKER HRMS - Education
LMS
Learning management system
Courses, assessments and certificates for schools, universities and corporate training.
Learn about LMS - Documents & compliance
SCRIBA
Smart document management
Secure document repository with OCR, AI search, workflows and retention policies.
Learn about SCRIBA - Documents & compliance
ASSURA
Audit, compliance and quality management
Plan audits, capture evidence, track findings to closure and prove compliance.
Learn about ASSURA
Typical healthcare stack we deliver
| Need | Product or service |
|---|---|
| Appointment reminders and patient questions | LOOMX on WhatsApp |
| Central booking line | CONVERSA contact center |
| Equipment and building maintenance | FMS |
| Staff attendance, rosters and payroll | RAINMAKER HRMS |
| Mandatory training | LMS |
We integrate these with existing hospital information systems instead of replacing clinical software.
Mini case study
Appointment reminders on WhatsApp (illustrative pattern)
A typical deployment connects the clinic's booking system to LOOMX so patients receive a confirmation, a reminder the day before with confirm and reschedule buttons, and report-ready notifications. A named client result will be published once approved.
Compliance
Regulatory considerations we design for
Patient confidentiality
Health information is sensitive personal data. We minimize what is sent over messaging channels and restrict access by role.
Data protection laws
Designs account for the laws that apply to the client, such as Pakistan's data protection framework, UAE health-data rules, Saudi PDPL or UK GDPR.
Clinical safety boundaries
Our systems support administration and communication; they do not provide diagnosis, and AI features are scoped accordingly.
Equipment maintenance records
FMS keeps maintenance and calibration history to support accreditation inspections.
This is general information, not legal advice. Confirm obligations with your legal and compliance advisors.
FAQ
Healthcare software questions
Can patients receive lab reports on WhatsApp?
Do you build electronic medical record (EMR) systems?
Can the contact center integrate with our hospital information system?
How do you protect patient data?
Have a project in mind?
Tell us what you are trying to achieve. A solution architect will reply within one business day with next steps — not a sales script.