Retail & eCommerce
Sell everywhere. Manage it in one place.
WhatsApp commerce, customer support, inventory, marketplaces and analytics for retailers and online brands.
How does INTELLIA help retail & ecommerce organizations?
INTELLIA builds software for retailers, eCommerce brands and marketplaces: WhatsApp order updates and conversational support, omnichannel helpdesks, Odoo ERP for inventory and purchasing, multi-vendor marketplace platforms, delivery tracking and sales analytics. The aim is one view of stock, orders and customers across stores, websites and messaging.
Challenges
What holds retail & ecommerce teams back
Fragmented channels
Orders arrive from stores, websites, marketplaces and WhatsApp, each in its own system.
Stock accuracy
Overselling and stock-outs happen when inventory is not synchronized.
Support volume
Order-status questions dominate support queues.
Thin margins
Without reliable analytics, discounting and stock decisions are guesswork.
Solutions
Products and services that fit
- Customer experience
LOOMX
WhatsApp automation
Chatbots, shared inbox and opt-in campaigns on the official WhatsApp Business Platform.
Learn about LOOMX - Customer experience
CX Hub
Smart customer support platform
Omnichannel ticketing with AI assistance, SLAs and analytics for support teams of every size.
Learn about CX Hub - Hospitality
DINEX
Restaurant management system
POS, kitchen, inventory and multi-branch reporting built for busy restaurants and chains.
Learn about DINEX - People & operations
NAVIX
Centralized fleet management
Live tracking, dispatch, fuel and maintenance control for fleets of every size.
Learn about NAVIX - People & operations
RAINMAKER HRMS
Human resource management system
Core HR, attendance, payroll and performance, configured for Pakistan and the GCC.
Learn about RAINMAKER HRMS - Customer experience
CONVERSA
Contact center management platform
Inbound, outbound and omnichannel contact center software built on Asterisk and Issabel telephony.
Learn about CONVERSA
A practical retail stack
- Orders and stock: Odoo ERP as the system of record.
- Customer messaging: LOOMX for WhatsApp updates and support.
- Support desk: CX Hub with order context in every ticket.
- Delivery: NAVIX for own-fleet deliveries.
- Insight: data and analytics for margin and sell-through.
Mini case study
Multi-vendor marketplace platform
A marketplace platform with vendor onboarding, catalogs, bidding and order management, scoped for a client in Oman.
Compliance
Regulatory considerations we design for
Consumer messaging consent
Marketing on WhatsApp requires opt-in and approved templates.
Payment security
Card data stays with PCI DSS compliant payment providers; we never store it.
Tax invoicing
E-invoicing and sales-tax integrations are configured per jurisdiction.
This is general information, not legal advice. Confirm obligations with your legal and compliance advisors.
FAQ
Retail & eCommerce software questions
Can WhatsApp send automatic order updates?
Do you build multi-vendor marketplaces?
Can Odoo manage stock across stores and online?
How do you reduce order-status tickets?
Have a project in mind?
Tell us what you are trying to achieve. A solution architect will reply within one business day with next steps — not a sales script.