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INTELLIA

FMS · Facility Management System

Buildings that run on schedule.

Work orders, preventive maintenance and assets for buildings, campuses and multi-site portfolios.

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Illustrative interface of FMS, with sample data.

What is FMS?

FMS is INTELLIA's facility management system. It manages maintenance requests and work orders, preventive maintenance schedules, asset registers, spare parts, vendors and service contracts, with a mobile app for technicians and dashboards that track response times, costs and asset condition across every site.

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The problem

Why teams look for facility management system software

Facility teams receive requests by phone, email and walk-ins, track jobs on paper, and service equipment only when it breaks. Contractors are hard to hold to SLAs, asset histories are incomplete, and maintenance budgets are spent reactively.

The solution

How FMS solves it

FMS turns every request into a work order with priority, location and SLA, schedules preventive maintenance automatically, records every intervention against the asset, and gives managers live visibility of open jobs, contractor performance and spend.

Features

Why teams choose FMS

  • QR-code requests

    Occupants scan an asset to report a fault.

  • Technician app

    Jobs, checklists and photos, even offline.

  • Preventive schedules

    Planned maintenance generated automatically.

  • SLA tracking

    Response and fix times for teams and vendors.

  • Asset history

    Every repair and cost against each asset.

  • Multi-site dashboards

    Portfolio-wide view of jobs and spend.

Modules

What's inside FMS

Helpdesk and work orders

Capture, assign and close requests.

  • Request portal and QR codes on assets
  • Priority and SLA rules
  • Technician assignment
  • Photo and signature close-out
Illustrative interface of FMS, with sample data.

How it works

Who it's for and how it's deployed

Facility management companies

Service providers managing client sites under SLA.

Real estate and property managers

Commercial and residential portfolios.

Campuses, hospitals and factories

In-house engineering and maintenance teams.

Deployment options

  • Cloud

    Hosted with web and mobile access.

  • On-premises

    Installed on your infrastructure.

  • White-label

    Branded portal for FM service providers' clients.

Implementation timeline

Indicative durations for a standard deployment; confirmed during discovery.

  1. Phase 1 · 2–3 weeks

    Asset and site setup

    Sites, assets, teams and SLA rules configured.

  2. Phase 2 · 1 week

    Helpdesk go-live

    Request channels and technician app launched.

  3. Phase 3 · 2–4 weeks

    Preventive maintenance

    PM schedules and checklists rolled out by asset class.

Integrations and security

Integrates with

  • Odoo purchasing and accounting
  • IT Helpdesk
  • Building management systems (via API)
  • Email and WhatsApp notifications
  • REST API

Security and compliance

  • Role and site-based permissions
  • Audit trail on work orders
  • Encrypted data in transit
  • Client portals with isolated data

Reactive vs preventive maintenance

Reactive maintenance looks cheap until a chiller fails in summer. Preventive schedules in FMS shift work toward planned, lower-cost interventions, and asset histories show where replacement is cheaper than repair.

See our real estate and facility management industry page.

FAQ

FMS questions, answered

What is FMS?

FMS is INTELLIA's facility management system for work orders, preventive maintenance, asset registers, spare parts, vendors and contracts, with a technician mobile app.

Can occupants report issues without logging in?

Yes. Occupants can scan a QR code on an asset or room, or use a simple web form, and receive updates as the request progresses.

Does the technician app work offline?

Yes. Technicians can view jobs, complete checklists and capture photos offline; data syncs when connectivity returns.

Can we manage outsourced contractors?

Yes. Contracts, SLAs and vendor work orders are tracked, and vendors can be given limited portal access to update their jobs.

Can FMS handle multiple buildings or clients?

Yes. FMS is multi-site and, for FM service providers, multi-client, with data separated per client.

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See FMS in action.

Book a tailored demo with a product specialist. We will show your workflows, not a generic tour.

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