Case study
Audit and compliance workflow automation
An internal audit function moved from spreadsheets and document templates to ASSURA, with risk-based planning, digital fieldwork and tracked corrective actions.
- Overdue corrective actions
- Pending
- Time to produce committee packs
- Pending
- Audits completed on plan
- Pending
The challenge
Audit plans, working papers and findings lived in separate spreadsheets and documents. Corrective actions were followed up by email, overdue items were hard to see, and preparing committee reports took days.
The solution
INTELLIA configured ASSURA with the organization's audit universe, risk model and checklists, connected SCRIBA for evidence storage, and set up CAPA workflows with reminders, escalations and committee dashboards.
Implementation timeline
3 weeks
Methodology setup
Audit universe, risk ratings and templates configured.
4 weeks
Pilot audit
One audit run end to end in ASSURA.
4 weeks
Rollout
Remaining audit types and dashboards.
Results
Metric pending
Overdue corrective actions
Metric pending
Time to produce committee packs
Metric pending
Audits completed on plan
Tech stack
How we built it
Checklists are versioned so that past audits keep the template they were performed under. Each finding links to evidence in SCRIBA and generates actions with owners and due dates.
Read digital audit workflows explained.
Draft case study; client details and results pending approval.
Related case studies
- Result pending · SLA compliance after rolloutResult pending · Reduction in duplicate tickets
telecom-and-contact-centers · TODO_REAL_VALUE
Omnichannel support desk rollout
A service company replaced separate mailboxes, phones and chat tools with CX Hub, giving every request a ticket, an owner and an SLA.
Draft — awaiting client approval - Result pending · Service level after cutoverResult pending · Change in abandonment rate
telecom-and-contact-centers · Pakistan
Contact center modernization on Asterisk/Issabel
A contact center moved from a legacy PBX to CONVERSA on Asterisk and Issabel, gaining skills-based routing, CRM screen pop-ups, searchable recordings and live wallboards.
Draft — awaiting client approval - Result pending · Status of the engagementResult pending · Vendors onboarded in phase one
retail-and-ecommerce · Oman
Multi-vendor marketplace platform
Scoping and architecture of a multi-vendor marketplace with vendor onboarding, catalogs, bidding, order splitting and payouts, prepared for a client in Oman.
Draft — awaiting client approval
Have a project in mind?
Tell us what you are trying to achieve. A solution architect will reply within one business day with next steps — not a sales script.

