# INTELLIA > INTELLIA is a software company in Karachi, Pakistan that builds AI, data, ERP, WhatsApp automation and enterprise software. Its product suite of 13 business applications covers customer support, HR, contact centers, fleet, documents, education and audit, and its engineers deliver custom web and mobile projects for clients across Pakistan, the GCC, the UK and the US. INTELLIA (intelliasol.com) is a software house headquartered in Korangi Industrial Area, Karachi, Pakistan. The company designs, builds and supports business software in three ways: custom development of web, mobile and enterprise systems; implementation and integration work on platforms such as Odoo ERP, the Meta WhatsApp Business Platform and Asterisk/Issabel telephony; and a suite of 13 ready-to-deploy products, including CX Hub for customer support, CONVERSA for contact centers, LOOMX for WhatsApp automation, RAINMAKER HRMS for human resources, NAVIX for fleet management and ASSURA for audit and compliance. INTELLIA applies artificial intelligence, machine learning and data analytics across this work, from conversational agents to reporting dashboards. Its teams work with organizations in Pakistan, the United Arab Emirates, Saudi Arabia, Oman, the United Kingdom and the United States, offering project-based delivery, dedicated teams, product licensing and managed support. Key facts: - Headquarters: 1D-203, Sector 30, Korangi Industrial Area, Karachi, Pakistan - Phone: +92 21 111 021 021 - Markets served: Pakistan, United Arab Emirates, Saudi Arabia, Oman, United Kingdom, United States - Website: https://intelliasol.com - Every page listed has a Markdown version (append .md to the URL). Full text: https://intelliasol.com/llms-full.txt ## Services - [AI & Machine Learning Development](https://intelliasol.com/services/ai-and-machine-learning.md): AI and machine learning development in Karachi for Pakistan, the GCC, UK and US: RAG chatbots, AI agents, document AI and predictive models, built for production. - [Data & Analytics](https://intelliasol.com/services/data-and-analytics.md): Data engineering, BI dashboards and analytics for growing companies: we connect ERP, CRM and operational data into one trusted reporting layer your team uses daily. - [Web Development](https://intelliasol.com/services/web-development.md): Fast, secure web applications, customer portals and corporate websites built with Next.js, React and Node.js, engineered for SEO, accessibility and long-term support. - [Mobile App Development](https://intelliasol.com/services/mobile-app-development.md): iOS and Android app development with Flutter and React Native: field-force, customer and employee apps with offline mode, push notifications and secure APIs. - [Enterprise Solutions & Odoo ERP](https://intelliasol.com/services/enterprise-solutions.md): Odoo ERP implementation, customization and integration for SMEs and enterprises in Pakistan and the GCC: finance, inventory, sales, HR and manufacturing on one platform. - [Custom Software Development](https://intelliasol.com/services/custom-software-development.md): Custom software built around how your organization actually works: workflow systems, internal platforms and integrations, delivered in sprints with full code ownership. - [WhatsApp Business Platform & Conversational AI](https://intelliasol.com/services/whatsapp-and-conversational-ai.md): WhatsApp Business Platform integration in Pakistan and the UAE: Cloud API setup, chatbots, broadcast campaigns, webhooks and CRM integration with AI-assisted replies. - [Cloud & DevOps](https://intelliasol.com/services/cloud-and-devops.md): Azure DevOps CI/CD pipelines, containerization, cloud and on-premises hosting, monitoring and zero-downtime deployments for web apps, APIs and enterprise systems. - [UI/UX Design](https://intelliasol.com/services/ui-ux-design.md): User research, UX design, UI design systems and usability testing for web apps, mobile apps and enterprise software, so new systems are adopted instead of resisted. - [Software Testing & QA](https://intelliasol.com/services/software-testing-and-qa.md): Manual and automated software testing, test automation frameworks, performance, security and accessibility testing for web, mobile and enterprise applications. ## Products - [CX Hub — Smart customer support platform](https://intelliasol.com/products/cx-hub.md): CX Hub is an omnichannel customer support platform: email, WhatsApp, web chat and phone in one inbox, with SLAs, AI-suggested replies, knowledge base and analytics. - [DINEX — Restaurant management system](https://intelliasol.com/products/dinex.md): DINEX restaurant management software: POS, table and order management, kitchen display, recipe-level inventory, delivery and multi-branch reporting in one system. - [LOOMX — WhatsApp automation](https://intelliasol.com/products/loomx.md): LOOMX is WhatsApp automation software on the official Business Platform: no-code chatbot builder, shared team inbox, opt-in campaigns, AI replies and CRM integration. - [eSchool — School management system](https://intelliasol.com/products/eschool.md): eSchool school management software: admissions, fee collection, attendance, timetables, exams and report cards, with parent and teacher apps and WhatsApp alerts. - [RAINMAKER HRMS — Human resource management system](https://intelliasol.com/products/rainmaker-hrms.md): RAINMAKER HRMS (DigiHRMS) handles payroll, attendance, leave, recruitment, appraisals and employee self-service, configured for Pakistani tax and statutory rules. - [FMS — Facility management system](https://intelliasol.com/products/fms.md): FMS facility management software: work orders, preventive maintenance, asset registers, vendor and contract management, and technician apps for buildings and sites. - [SCRIBA — Smart document management](https://intelliasol.com/products/scriba.md): SCRIBA document management software: secure repository, OCR, AI search across files, version control, approval workflows, retention policies and full audit trails. - [NAVIX — Centralized fleet management](https://intelliasol.com/products/navix.md): NAVIX fleet management software: live GPS tracking, trip and route history, dispatch, fuel and maintenance management, driver behavior scoring and fleet analytics. - [RESOLV — Email management system](https://intelliasol.com/products/resolv.md): RESOLV email management software: shared team mailboxes, AI classification and routing, SLA tracking, templates and reporting for high-volume business email. - [CONVERSA — Contact center management platform](https://intelliasol.com/products/conversa.md): CONVERSA call center software on Asterisk and Issabel: IVR, ACD queues, outbound dialing, call recording, live wallboards, agent scripts, CRM pop-ups and WhatsApp. - [ITHELPDESK — IT helpdesk system](https://intelliasol.com/products/ithelpdesk.md): ITHELPDESK IT service management software: incident and request tickets, service catalog, IT asset inventory, change approvals, SLAs and knowledge base for IT teams. - [LMS — Learning management system](https://intelliasol.com/products/lms.md): INTELLIA LMS: online courses, video lessons, quizzes, assignments, certificates and learning paths for schools, universities and corporate training teams. - [ASSURA — Audit, compliance and quality management](https://intelliasol.com/products/assura.md): ASSURA audit management software: risk-based audit plans, digital checklists, findings and corrective actions, compliance registers and evidence trails for regulators. ## Industries - [Banking & Financial Services](https://intelliasol.com/industries/banking-and-finance.md): Software for banks, microfinance, insurers and fintechs: WhatsApp banking, contact centers, audit and compliance, document management and AI, built for regulators. - [Healthcare](https://intelliasol.com/industries/healthcare.md): Healthcare software for hospitals, clinics and labs: WhatsApp appointment reminders, patient contact centers, facility maintenance, staff HR and training, built securely. - [Education](https://intelliasol.com/industries/education.md): Software for schools, school networks, colleges and universities: school management, fee collection, parent apps, LMS, WhatsApp alerts and admissions portals. - [Retail & eCommerce](https://intelliasol.com/industries/retail-and-ecommerce.md): Software for retailers and online stores: WhatsApp order updates and support, omnichannel helpdesk, Odoo ERP for inventory, marketplaces and analytics dashboards. - [Hospitality & Food Service](https://intelliasol.com/industries/hospitality-and-food-service.md): Software for restaurants, cafés, cloud kitchens and hotels: DINEX POS and kitchen display, recipe inventory, WhatsApp ordering, loyalty and multi-branch reporting. - [Logistics & Fleet](https://intelliasol.com/industries/logistics-and-fleet.md): Software for logistics, courier and distribution companies: NAVIX fleet tracking and dispatch, driver apps, proof of delivery, WhatsApp ETAs and operations analytics. - [Telecom & Contact Centers](https://intelliasol.com/industries/telecom-and-contact-centers.md): Software for telecom operators, BPOs and contact centers: Asterisk/Issabel call center platform, omnichannel helpdesk, WhatsApp, speech analytics and reporting. - [Real Estate & Facility Management](https://intelliasol.com/industries/real-estate-and-facility-management.md): Software for property developers, property managers and facility management companies: work orders, preventive maintenance, tenant portals, documents and helpdesk. - [Government & Compliance](https://intelliasol.com/industries/government-and-compliance.md): Software for public bodies and regulated organizations: audit management, compliance registers, document and records management, citizen service and on-prem hosting. - [Manufacturing](https://intelliasol.com/industries/manufacturing.md): Software for manufacturers: Odoo ERP for production and inventory, quality audits, plant maintenance, shift attendance and payroll, and production analytics dashboards. ## Guides and articles - [Building an AI support agent with RAG: architecture, evaluation and pitfalls](https://intelliasol.com/insights/building-an-ai-support-agent-with-rag.md): How to build a retrieval-augmented (RAG) AI support agent that answers from your knowledge base: architecture, chunking, evaluation, guardrails, handover and cost. - [Next.js CI/CD on Azure DevOps with a self-hosted agent](https://intelliasol.com/insights/nextjs-ci-cd-on-azure-devops.md): A practical pipeline for deploying Next.js to private servers with Azure DevOps: self-hosted agents, standalone builds, release directories, health checks and rollback. - [WhatsApp Business API: pricing, setup and what to automate first](https://intelliasol.com/insights/whatsapp-business-api-pricing-and-setup-guide.md): A practical guide to the WhatsApp Business Platform: how Meta pricing works, setup steps, Cloud API vs On-Premises, template rules and what to automate first. - [How to choose an ERP in 2026: a buyer's framework for SMEs](https://intelliasol.com/insights/how-to-choose-an-erp.md): A step-by-step framework for choosing an ERP: scoping requirements, comparing Odoo, custom and large ERPs, estimating total cost and avoiding the usual failure points. - [Custom software vs off-the-shelf: how to decide](https://intelliasol.com/insights/custom-software-vs-off-the-shelf.md): When to build custom software, when to buy SaaS, and when to customize an existing product: a decision framework with cost, risk and time-to-value trade-offs. - [What an HRMS should include for Pakistani payroll compliance](https://intelliasol.com/insights/hrms-features-for-pakistani-payroll-compliance.md): HRMS features Pakistani employers need: income tax withholding, EOBI, provincial social security, provident fund, gratuity, attendance-driven payroll and audit trails. - [Contact-center metrics that matter (and the ones that mislead)](https://intelliasol.com/insights/contact-center-metrics-that-matter.md): Which contact-center KPIs to track: service level, abandonment, handle time, first contact resolution, occupancy and CSAT, with formulas, pitfalls and dashboard advice. - [Digital audit workflows explained: from annual plan to closed findings](https://intelliasol.com/insights/digital-audit-workflows-explained.md): How digital audit workflows work: risk-based planning, digital checklists, evidence, findings, corrective actions (CAPA), reporting and moving off spreadsheets. - [How to scope a software project and estimate its cost](https://intelliasol.com/insights/how-to-scope-a-software-project-and-estimate-cost.md): A practical method to scope a software project and get a reliable cost estimate: outcomes, users, journeys, integrations, non-functional needs, ranges and assumptions. - [A data analytics roadmap for SMEs: from spreadsheets to decisions](https://intelliasol.com/insights/data-analytics-roadmap-for-smes.md): A five-stage data analytics roadmap for small and mid-sized companies: agree metrics, connect sources, build a warehouse, ship dashboards, then add forecasting and AI. ## Case studies (drafts are marked) - [Zero-downtime Next.js deployments on Azure DevOps](https://intelliasol.com/case-studies/azure-devops-nextjs-zero-downtime-deployment.md): How we built a CI/CD pipeline on Azure DevOps with a self-hosted agent to deploy Next.js applications to private servers with health checks and zero downtime. - [WhatsApp automation for customer engagement](https://intelliasol.com/case-studies/whatsapp-automation-customer-engagement.md): How a retail business moved customer conversations from staff phones to the WhatsApp Business Platform with LOOMX: bots, shared inbox and opt-in order updates. - [Omnichannel support desk rollout](https://intelliasol.com/case-studies/omnichannel-support-desk-rollout.md): How a service company unified email, WhatsApp, chat and phone support into CX Hub with SLAs, AI-suggested replies and live dashboards for supervisors. - [Contact center modernization on Asterisk/Issabel](https://intelliasol.com/case-studies/contact-center-modernization-asterisk.md): How a contact center replaced a legacy PBX with CONVERSA on Asterisk and Issabel: skills-based routing, CRM pop-ups, recording search and live wallboards. - [Enterprise HR digitization](https://intelliasol.com/case-studies/enterprise-hr-digitization.md): How a multi-site employer replaced spreadsheet payroll with RAINMAKER HRMS: biometric attendance, leave workflows, statutory payroll and an employee self-service app. - [Audit and compliance workflow automation](https://intelliasol.com/case-studies/audit-compliance-workflow-automation.md): How an audit function replaced spreadsheets and Word templates with ASSURA: risk-based plans, mobile fieldwork, tracked corrective actions and compliance dashboards. - [Fleet visibility for a logistics operator](https://intelliasol.com/case-studies/fleet-visibility-logistics-operator.md): How a logistics operator replaced phone-based dispatch with NAVIX: live GPS tracking, driver app with proof of delivery, fuel analytics and maintenance planning. - [Restaurant chain operations](https://intelliasol.com/case-studies/restaurant-chain-operations.md): How a restaurant group unified POS, kitchen display and recipe-level inventory across branches with DINEX, adding WhatsApp ordering and central menu control. - [Multi-vendor marketplace platform](https://intelliasol.com/case-studies/multi-vendor-marketplace-platform.md): Scoping and architecture of a multi-vendor marketplace for a client in Oman: vendor onboarding, catalogs, bidding, order splitting, payments and mobile apps. - [Private cloud console for a hypervisor platform](https://intelliasol.com/case-studies/private-cloud-console-hypervisor.md): Design and build of a self-service console for a hypervisor-based cloud platform: VM provisioning, networking, snapshots, usage metering and role-based tenant access. ## Locations - [Software company for Dubai and the UAE](https://intelliasol.com/software-company-dubai-uae.md): Software development for UAE businesses: WhatsApp automation, Odoo ERP with VAT, contact centers and AI, delivered from Karachi with full GCC working-hour overlap. - [Software company in Karachi](https://intelliasol.com/software-company-karachi.md): INTELLIA is a software house in Korangi, Karachi building custom software, Odoo ERP, WhatsApp automation, AI and mobile apps, with on-site workshops across the city. - [Software company for Oman](https://intelliasol.com/software-company-oman.md): Software development for Omani businesses: marketplaces, Odoo ERP with Oman VAT, WhatsApp service, fleet and facility management, with near-full working-hour overlap. - [Software development in Pakistan](https://intelliasol.com/software-development-pakistan.md): Software development across Pakistan: ERP, HRMS with Pakistani payroll, WhatsApp automation, school systems and contact centers for clients nationwide. - [Software development for Saudi Arabia](https://intelliasol.com/software-development-saudi-arabia.md): Software for Saudi organizations: Arabic-first apps, Odoo ERP with ZATCA e-invoicing integration, contact centers and AI, designed with PDPL and residency rules in mind. - [Software development for UK companies](https://intelliasol.com/software-development-uk.md): An offshore software development partner for UK companies: dedicated teams, web and mobile apps, AI and QA, with UK GDPR-aware delivery and UK morning overlap. - [Software development for US companies](https://intelliasol.com/software-development-usa.md): Offshore software development for US companies: dedicated teams, AI and data, web and mobile apps and QA, with East Coast morning overlap and secure, documented delivery. ## Optional - [About](https://intelliasol.com/about.md): company story, values and delivery framework - [FAQ](https://intelliasol.com/faq.md): pricing, ownership, security and support - [Glossary](https://intelliasol.com/glossary.md): definitions of software and AI terms - [Contact](https://intelliasol.com/contact.md)